Privacy Policy

Thank you for visiting the ServiceMesh website located at http://www.servicemesh.com. We are committed to respecting your privacy and recognize your need for appropriate protection and management of any personal information you share with us. This Privacy Policy governs the manner in which ServiceMesh collects, uses, maintains and discloses information collected from users (each, a “User” and collectively, “Users”) of the servicemesh.com website (the “Site”).

Personal Information

“Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address, an e-mail address or other contact information, whether at work or at home. We may collect Personal Information from Users in a variety of ways, including, but not limited to, when Users visit our Site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect Personal Information from Users only if they voluntarily submit such information to us. Users can always refuse to supply Personal Information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal Information

We may collect information that cannot be used to identify an individual (“Non-personal Information”) about Users whenever they interact with our Site. Non-personal Information may include IP addresses, the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information. We analyze Users’ use of our sites by tracking information such as page views, traffic flow, search terms, and click throughs. We use this information to improve our Site and overall User experience.

Web browser cookies

Our Site may use “cookies” to enhance User experience. A User’s web browser places small text files called cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent. If you do so, note that some parts of the Site may not function properly. Cookies generally do not permit us to personally identify you.

Choice/Opt-Out

ServiceMesh provides Users the opportunity to opt-out of receiving communications from us.

The Site gives Users the following options for removing their information from our database so that they no longer receive future communications or access to our other services:

  • You can send email to dne@servicemesh.com stating your request.
  • You can reply to any unwanted communications that you receive, stating your request.
  • You may write to ServiceMesh, Attn: Marketing, 233 Wilshire Blvd., Suite 990, Los Angeles, CA 90401, USA.

Sharing your Personal Information

We do not sell, trade, or rent Users’ Personal Information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Protecting your Personal Information

Wherever your personal information may be held within ServiceMesh or on its behalf, we will take appropriate and reasonable steps to protect the personal information that you share with us from unauthorized access or disclosure.

Third party services

Third parties provide certain services available on this Site on ServiceMesh’s behalf. We may provide information, including Personal Information, that we collect on the web site to third party service providers to help us deliver our goods and services.

Changes to this Privacy Policy

ServiceMesh has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at dne@servicemesh.com.

This document was last updated on July 16, 2012