Commonwealth Bank of Australia Case Study at Cloud Connect

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Senior Business Leader, North American Financial Services Firm

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Vice President, Global Debit and Credit Card Processor

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Vice President, Global Debit and Credit Card Processor

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CIO, Asia-Pacific Bank

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Director of Converged Platform Services, Global Financial Services Firm

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CIO, Asia-Pacific Bank

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Commonwealth Bank of Australia Case Study at Cloud Connect

by Dave Roberts \ 7 Mar, 2012 \ 12:33pm EDT

Back in mid-February at Cloud Connect, I had the pleasure of presenting a case study about Commonwealth Bank of Australia’s (CBA) use of private clouds over the last several years. The session was well attended and well received, highlighting the industry’s overall hunger for in-depth case studies. (UPDATE Mar 8, 2012: It turns out this session was the fifth most popular at Cloud Connect.)

CBA is the largest bank in Australia, with over AU$700B in assets. It was founded by the Australian government back in 1911 and acted as a central bank, commercial bank, and savings back through its early history. Banking was deregulated in Australia in the early 1980s and CBA was finally privatized starting in 1991. Today, CBA trades as a public company on the Australian Securities Exchange and operates throughout markets in Australia, New Zealand, Europe, and the Asia-Pacific region. Wikipedia and the CBA web site provide additional information about the bank and its history.

A number of years ago, CBA started a strategic journey to the cloud. Over time, it had become clear that business-as-usual (BAU) IT systems and processes were not going to be able to support the bank’s business strategies moving forward. CBA needed a new operating model and saw technology developments around cloud computing as a core enabling technology that would allow the bank to deliver IT as a service.

Over the past few years, the bank has completed a number of projects to move itself closer to the ultimate realization of its IT-as-a-service vision. ServiceMesh is proud to include Commonwealth Bank among our customers. CBA uses the ServiceMesh Agility Platform as a key enabling technology for the implementation of its as-a-service offerings.

Over the years, ServiceMesh has worked with CBA to refine its agile IT operating model strategy. The bank has completed multiple private cloud projects, some of which are described in the case study presented at Cloud Connect. The result has been a more efficient, more agile IT foundation on which the bank can build the business strategies that will propel it forward for another 100 years.

If you’re interested in some of the things Commonwealth Bank has accomplished, please see the full presentation slidesfrom Cloud Connect.

Posted on: March 7th, 2012

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